When you want to delete a payer you have to remove all the forms and recipients associated with it before you can actually delete the payer.
On the Forms page, search or filter to the Payer
Check the select all box and click Delete to delete the forms. If you have more than 25 records, click the dropdown next to Show at the bottom and change the display amount before checking select all.
Note that if the forms associated with the payer or recipient have been e-filed, they cannot be deleted but will require corrections to be filed instead.
Next, go to the Payers page, select the payer, and check the select all checkbox. Then click Delete to delete the recipients.
Now you can delete the Payer
