Steps
From the Forms page, set the year to All Years and open the Ready tab.
Forms page, Ready tab
On the form row, click Actions, then Print.
Actions menu with Print option
The Print 1099-NEC Forms page opens. Under Print Method, choose Print to Plain Paper (Blank sheet). Use Pre-printed IRS forms only for Copy A.
Print page: Print Method options
Under Print Access, leave Print with Watermark (FREE) selected. Print without Watermark (PAID) requires a pack code, eFile, or fee.
Under Copy Type, open the dropdown and choose Copy 2 – Issuer copy for your records.
Copy Type dropdown (Copy 1, Copy 2, Copy B)
Under Output, choose Print (send to printer) or Download (save a PDF).
Output and Privacy options
Under Privacy, turn on Mask recipient TIN? if needed (left off in this test).
Confirm the summary bar at the bottom and click Print Forms.
Settings used
Setting | Selection |
Print method | Print to Plain Paper (Blank sheet) |
Print access | Print with Watermark (FREE) |
Copy type | Copy 2 – Issuer copy for your records |
Output | Print (also tried Download) |
Mask recipient TIN | Off |
Result
Clicking Print Forms showed: "1 form(s) could not be rendered. Please try again or contact support." The preview also showed: "We couldn’t load the preview. Try another copy or paper option." Switching Output to Download gave the same result.
Render error after clicking Print Forms (Output: Print)
Same error with Output: Download
Issues found
Print service down (503). Every call to POST /api/helper/submissions/6706533/print on the UAT API returned 503 Service Unavailable. This blocks preview, print, and download for all copy types.
"Submission not found." Choosing Print on the Federal 1099-MISC (issuer Bob, recipient Bobby Tommy) opened a page that only showed this error.
Submission not found error (1099-MISC)
Copy labeling. The Copy Type list offers only Copy 1, Copy 2 and Copy B, with no Copy C. On the IRS 1099-NEC, Copy C is "For Payer" and Copy 2 goes to the recipient for state filing. The app describes Copy 2 as the issuer copy, so the help article needs confirmation of which label is correct.
Forms list loading. After clearing filters, the All Forms tab showed "No forms match your search or filters" despite a count of 61. The list only appeared after selecting the Ready tab.
Next steps
Have dev restore the UAT print/render service, then rerun step 8 and capture the preview and printed output.
Confirm the correct payer's copy label (Copy C vs. Copy 2) before publishing the help article.
Add a form to Test Co Help Article so future screenshots use the help-article issuer.