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How to Reset a Forgotten Password

Set a new password when you can’t remember your current one.

Quick version: On the sign-in page, click Forgot your password?, enter your email, and click Send reset code. Enter the code from your email, choose a new password, and click Reset password.

Already signed in and know your current password? Change it from My Account instead. See How to Change Your Password.

Reset your password

  1. On the sign-in page, click Forgot your password?

Sign-in page with the Forgot your password? linkSign-in page with the Forgot your password? link

  1. Enter the Email Address you sign in with, then click Send reset code. You’ll see “If an account exists for that email, we sent a code. Check your inbox.”

Forgot Password page with the Email Address fieldForgot Password page with the Email Address field

  1. Click Send reset code.

Forgot Password page with the Send reset code buttonForgot Password page with the Send reset code button

  1. Check I'm not a robot, finish the check if asked, then click Verify and continue.

Forgot Password page showing the I'm not a robot checkForgot Password page showing the I'm not a robot check

  1. Check your email for the code. Enter it in Verification code, then type your new password in New password and Confirm new password.

Reset page showing the Verification code and new password fieldsReset page showing the Verification code and new password fields

  1. Click Reset password.

Reset page with the Reset password buttonReset page with the Reset password button

What happens next

If you see a verification check: Sometimes Adams Tax Forms Helper asks for a quick security check before sending your code. Complete it, then click Verify and continue.

What happens next

You’ll see “Password reset successfully. You can now sign in.”, and the sign-in page opens. Sign in with your email and new password, then enter your verification code as usual.

If your account was locked after too many wrong passwords, resetting your password unlocks it.

Common questions

What makes a valid password?
Your new password needs:

  • 8 to 128 characters

  • At least one lowercase letter and one capital letter

  • At least one digit

  • At least one of these special characters: # ? ! @ $ % ^ & * -

I didn’t get the reset code. What should I do?
Check your spam or junk folder, and make sure you entered the email address you sign in with. For your security, the page doesn’t say whether an email address has an account. To get a new code, click Back to log in, then Forgot your password?, and send it again. Use the newest code.

It says “Code is invalid or has expired.”
The code was mistyped, or it’s too old. The email says how long it lasts. Request a new code and enter that one.

It says “New password and confirmation do not match.”
Retype the same password in both fields.

Once you’re back in, consider setting up your account recovery options so you can get in even if you lose access to your email or phone.

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