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How to change your two-factor authentication phone number or email

Send your sign-in verification codes to a different phone number or email address.

Quick version: In the left menu, click the gear icon (My Account), then Security. Under Two-factor authentication, click Change method, choose SMS or Email, enter the new number or address, and confirm it with the 6-digit code we send there.

Adams Tax Forms Helper sends a verification code every time you sign in. Update where it goes when you get a new phone number or email address, or if you’d prefer codes by text instead of email (or the other way around).

Before you start: Have the new phone or email inbox handy. You’ll need to enter a code sent there.

Before you start

  • Have the new phone or email inbox handy. You'll need to enter a code sent to it.

Change your login verification method

  1. Click the gear icon (My Account) at the bottom of the left menu.

Dashboard with the My Account gear icon in the left menuDashboard with the My Account gear icon in the left menu

  1. Click Security.

My Account page with the Security tabMy Account page with the Security tab

  1. Under Two-factor authentication, click Change method.

Security page, Two-factor authentication sectionSecurity page, Two-factor authentication section

  1. Choose SMS to get codes by text, or Email to get them by email.

Two-factor authentication with the SMS and Email optionsTwo-factor authentication with the SMS and Email options

  1. Enter your Mobile number or Email, then click Send code.

Two-factor authentication with the Email field and Send code buttonTwo-factor authentication with the Email field and Send code button

  1. Enter the 6-digit code in Verification code, then click Verify & save. Didn't get it? Click Resend code.

Two-factor authentication with the Verification code fieldTwo-factor authentication with the Verification code field

Didn’t get the code? Click Resend code. Only the newest code works. To stop without changing anything, click Cancel.

What happens next

You'll see Login verification method updated. Your new number or email appears under Currently sending codes to:, and your next login code goes there.

Security page with the Login verification method updated messageSecurity page with the Login verification method updated message

Common questions

Does this change my login email or where I get notifications?

No. This only changes where your sign-in verification codes go. Your login email and notification email stay the same.

It says my destination can’t be the same as my backup recovery contact.
Your verification codes and your backup recovery method need to go to different places, so you can still get in if you lose one. Use a different number or address, or change your backup method first.

It says “The code is incorrect or has expired.”
Check that you entered the newest code. If it’s too old, click Resend code.

It says “Please wait before requesting another code.”
You’ve asked for several codes in a short time. Wait a few minutes, then try again.

Can I switch from email codes to text messages?
Yes. Click Change method, choose SMS, and enter your mobile number.

Want to update your password too? See How to Change Your Password.

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